Natural Joy

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Terms and Conditions

Natural Joy Hair & Beauty

1. About Us

Natural Joy Hair & Beauty is an online shop selling hair and beauty products. By using our website or placing an order, you agree to these Terms & Conditions.

If you do not agree, please do not use our website.

2. Products & Descriptions

We aim to describe our products as accurately as possible. However, colours, textures, or packaging may vary slightly due to lighting, screen settings, or product updates.

All products are for external use only unless stated otherwise.

3. Orders

When you place an order, you confirm that all details provided are correct.
We reserve the right to refuse or cancel an order if there is an error with pricing, stock availability, or payment.
You will receive an order confirmation email once your purchase is successful.

4. Prices & Payments

All prices are shown in GBP (£).
Prices may change at any time, but this will not affect orders already placed.
Payment must be made in full at the time of purchase using our accepted payment methods.

5. Delivery

We aim to dispatch orders promptly, but delivery times are estimates and not guaranteed.
Natural Joy Hair & Beauty is not responsible for delays caused by postal services or circumstances beyond our control.
Please ensure your delivery address is correct, as we cannot be responsible for lost parcels due to incorrect details.

6. Returns & Refunds

Please refer to our Return & Refund Policy for full details.

Due to hygiene reasons, opened or used hair and beauty products cannot be returned, unless they are faulty or damaged.

7. Allergies & Sensitivities

Our products may contain natural ingredients, oils, or fragrances.

Always read the ingredients list carefully.
We recommend a patch test before full use.
Natural Joy Hair & Beauty is not responsible for allergic reactions or sensitivities.

8. Intellectual Property

All content on this website, including text, images, logos, and branding, belongs to Natural Joy Hair & Beauty and must not be copied or used without permission.

9. Use of Website

You agree not to:

Use the website for unlawful purposes
Attempt to damage, hack, or interfere with the site
Misuse any content or services provided

10. Limitation of Liability

Natural Joy Hair & Beauty will not be held responsible for:

Any indirect or consequential loss
Misuse of products
Reactions caused by failure to follow instructions or warnings
Nothing in these Terms limits your legal rights under UK consumer law.

11. Privacy

Your personal information is handled in line with our Privacy Policy and UK GDPR regulations.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and continued use of the website means you accept the updates.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales

30-Day Return and Refund Policy

At Natural Joy Hair and Beauty, your satisfaction is very important to us. We take great care and pride in offering high-quality products, and we aim to make our return and refund clear and fair. However, if something isn't quite right, we're here to help.

Returns

Due the nature of our hair and beauty products, we cannot accept returns on opened or used items for hygiene and safety reasons.

We accept returns only if:

The item is unused, unopened, and in the same condition that you received it
The return request is made within 30 days of delivery
The item is in its original packaging
The item is faulty, damaged, or incorrect
Proof of purchase (order confirmation or receipt) is required

Non-Returnable items

The following items cannot be returned:

Opened or used hair care, beauty, or cosmetic products
Items damaged due to misuse or improper storage
Sale or promotional items (unless faulty)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect items, please contact us within 48 hours of delivery.

Include:

Your order number
A clear description of the issue
A clear photo of the item and package (Where applicable)

Once verified, we will offer a replacement or full refund, including any applicable delivery costs.

Refunds

Once your return is approved and inspected:

Refunds will be processed to the original payment method
Please allow 5-10 working days for the refund to appear in your account

Non - Refundable Items

Refunds will not be issued for :

Opened or used products
Change of mind
Allergic reactions (please check ingredients carefully before purchase)
Sale or discounted items (unless faulty)

Exchanges

We only replace items if they are defective, damaged, or incorrect, if you need an exchange, please contact us before returning the item.

Shipping Costs

Shipping fees are non-refundable unless the item is faulty or sent in error.

Return Shipping

Customers are responsible for return postage costs unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot be responsible for the items lost in transit.

How to Request a Return

To start a return or report an issue, please contact us at:

info@naturaljoy.co.uk

Terms and Conditions

30-Day Return and Refund Policy

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