Privacy Policy

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Natural Joy Hair & Beauty

At Natural Joy Hair & Beauty, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase.

1. Who We Are

Natural Joy Hair & Beauty is a UK-based online shop selling hair and beauty products.

For the purpose of data protection laws, we are the data controller of your personal information.

2. Information We Collect

We may collect the following information when you use our website or place an order:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Order details and purchase history
• Payment information (processed securely by third-party payment providers)
• IP address and basic website usage data

3. How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Communicate with you about your purchase
• Provide customer support
• Comply with legal and accounting obligations
• Improve our website and services

We do not sell or rent your personal data.

4. Legal Basis for Processing (UK GDPR)

We process your data under the following legal bases:

• Contractual necessity – to fulfil your order
• Legal obligation – for tax and record-keeping
• Legitimate interests – to improve our business and services

5. Sharing Your Information

We only share your information with trusted third parties where necessary, such as:

• Payment processors
• Delivery and courier services
• Website and e-commerce platforms (e.g. Shopify)

All third parties are required to keep your data secure and confidential.

6. Data Security

We take reasonable steps to protect your personal information using secure systems and processes. However, no online transmission is completely secure, and we cannot guarantee absolute security.

7. Cookies

Our website uses cookies to:

• Improve website functionality
• Analyse site traffic
• Enhance your shopping experience

You can manage or disable cookies through your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where legally permitted)
• Object to or restrict certain processing
• Withdraw consent at any time

To exercise your rights, please contact us using the details on our website.

9. Data Retention

We retain personal information only for as long as necessary to fulfil orders, meet legal requirements, and manage our business records.

10. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via the details provided on our website.